Privacy Policy

Updated: April 2026 · Version 1.1

Your Privacy is Our Priority

At LevelUp Ecosystem, we believe that your data belongs to you. We do not profile you, we do not sell your information, and we do not share your personal data with third parties for commercial purposes. This policy transparently explains how we protect you.

1. Data Controller

LevelUp Ecosystem is responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR). Any inquiries regarding your data or privacy can be directed to our dedicated support team at: levelup.ia0@gmail.com.

2. Data We Collect & How We Use It

We only collect the absolute minimum amount of data required to make our services (LevelMovie, LevelMusic, and Level IA) function properly. When you log in via Google OAuth 2.0, we collect and process:

Google Identity Data: Your display name, primary email address, and profile picture URL. Purpose: Customizing your user interface and securing your account.
Firebase UID: A unique, non-human-readable technical identifier provided by Google. Purpose: Securely linking your data to your account within our database.
LVL Access Key & Hashed PIN: The unique key generated for you and the 4-digit PIN you set. Purpose: Managing your access rights and securing the display of your key.
Approximate Location Data: Basic location data provided by your browser. Purpose: Used strictly in real-time by Level IA to contextualize its responses (e.g., local weather). This data is never permanently stored or sold.
Level IA Conversations: Your chat history with our AI. Purpose: Providing the AI assistance service and maintaining a persistent memory for your future sessions.

Strict Privacy Commitments

We formally commit to never selling your personal or location data, never using your data for targeted advertising, never storing your PIN Code in plain text (it is always irreversibly hashed), and never accessing your Google password.

3. Data Storage and Security

All user data is stored within Firebase Firestore, the enterprise-grade cloud infrastructure provided by Google LLC. We enforce rigorous security measures, including:

Encryption in Transit: All data sent between your device and our servers is encrypted using TLS 1.3.
Encryption at Rest: Your data is securely encrypted while stored on Google's servers.
Granular Access Rules: Firebase security rules are strictly configured to ensure that you, and only you, can access your personal data and conversation history.

4. Your Rights Under GDPR

In compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws, you possess full control over your data. You have the right to:

Right of Access: Request a complete copy of all personal data we hold about you.
Right to Rectification: Request correction of inaccurate data (note: your name and email are automatically synced with your Google Account).
Right to Erasure ("Right to be Forgotten"): Request the permanent and irreversible deletion of your LevelUp account and all associated data.
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at levelup.ia0@gmail.com. We are committed to processing all requests within a maximum of 30 days.

5. Data Retention Period

Your personal data is retained only for as long as your LevelUp account remains active. If you choose to delete your account, all personal data, including your profile information, LVL Access Key, hashed PIN, and Level IA conversation history, will be permanently and irretrievably deleted from our servers within a maximum of 30 days.

6. Cookies and Tracking Technologies

Unlike many platforms, LevelUp Ecosystem is completely free of advertising trackers and invasive cookies. We do not use Facebook Pixels, Google Analytics tracking scripts, or any third-party marketing cookies.

We only use strictly necessary technical storage mechanisms to ensure the platform functions:

Firebase Authentication Tokens: Secure tokens stored locally to maintain your active login session securely.
Local Storage (localStorage/sessionStorage): Used solely to remember your interface preferences (e.g., dark mode settings) and manage temporary session states.

7. Contact the Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our dedicated support team.

Contact Privacy Support